At Endurance Recruitment we are experts in recruiting for the customer services sector.
Customer service is pivotal to the strength and sustainability of the UK economy.
Almost 80% of the working population in some way or another deal directly with customers in their job roles and the service sector accounts for more than 70% of GDP. In a world where establishing a difference is becoming increasingly difficult; customer service is fast becoming THE differentiator. In all companies across all sectors businesses now succeed or fail depending on the quality of their relationships with customers, suppliers and even within their own organisation.
Customer service delivers direct business benefits. It goes without saying that great customer satisfaction leads to high levels of customer retention enabling sustained growth and profitability.
An effective customer service department is vital today and we understand the combination of skills that are needed to be world class.
We provide the following Customer Services staff:
- Team Leaders
- Assistant Team Leaders
- Account Managers
- Technical Advisors
- Call Centre Agents
- Helpdesk Advisors
- Market Researchers
- Data Entry Administrators
We recognise that within this key sector, clients need to attract and retain staff of the highest calibre in order to deliver top class customer service and required productivity levels. We can provide high quality candidates with the right skills, experience and to fit your team and company culture.
Finding the right candidate for any job relies heavily upon working in partnership with our clients to establish a clear job description and candidate profile.
Competency based interviews are conducted assessing communication (telephone and face to face if appropriate), customer focus, initiative, attention to detail, resilience and motivation, teamwork and sales ability where necessary.
Other areas of specialisation at Endurance Recruitment include:
- Business Support & Administration
- Senior Appointments/Middle Management
- Sales & Sales Support
- Marketing & Communications
- Accountancy & Finance
To enquire further about using our specialist Customer Services recruitment expertise please contact Endurance Recruitment on:
01926 426605 or email us at